Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Orlando Jimenes

Orlando Jimenes

September 10, 2026

5  out of  5
rating by Orlando Jimenes
"Very friendly with the customers Kasey. deserve the 5 stars and more"
We responded:
"Thank you for the 5-star review of Kasey Crafts’s team - we really appreciate your kind words! "
Profile photo of Mike Spiegelberg

Mike Spiegelberg

September 10, 2026

5  out of  5
rating by Mike Spiegelberg
"Elijah was extremely helpful. He ensured I’m getting the best deal possible."
We responded:
"Thank you so much for the 5 stars, Mike! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Gordon Bell

Gordon Bell

September 10, 2026

5  out of  5
rating by Gordon Bell
"Very timely in his responses. Very helpful in the process of writing the coverage"
We responded:
"Thank you so much for the 5-star rating, Gordon! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kasey Crafts "
Profile photo of Bill Huggins

Bill Huggins

September 10, 2026

5  out of  5
rating by Bill Huggins
"Great to do business with"
We responded:
"Hi Bill, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Kasey Crafts’s team.  Please reach out to us if any questions come up!  - Kasey Crafts’s Insurance Team "
Profile photo of Natalie Parrish

Natalie Parrish

September 9, 2026

5  out of  5
rating by Natalie Parrish
"Elijah was great with helping me get a better quote than all the other insurance agencies I quoted with. Every time I had a question or concern he was there to help me right away. I definitely recommend him to anybody and everybody. Hands down the best person to work with for car insurance."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of M.T. Swann

M.T. Swann

September 3, 2026

5  out of  5
rating by M.T. Swann
"Mathew was very friendly, knowledgeable and helpful... very much appreciated"
We responded:
"Thanks so much for the fantastic rating, M.T.! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Ashley Bethoulle

Ashley Bethoulle

September 2, 2026

5  out of  5
rating by Ashley Bethoulle
"Eli was extremely professional and transparent regarding our insurance updates. He was great to work with and was very knowledgable about the policies and products we had questions about. We were able to save money compared to our old policies which was such a relief. Highly recommend working with him."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Profile photo of Krypt

Krypt

August 31, 2026

5  out of  5
rating by Krypt
"extremely helpful"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Profile photo of Robert Lawson

Robert Lawson

August 31, 2026

5  out of  5
rating by Robert Lawson
"Very pleased with the help Matthew gave me!!"
We responded:
"Thank you so much for your wonderful feedback of us here at Kasey Crafts’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Kasey Crafts’s Insurance Team "
Profile photo of Shawna Amick

Shawna Amick

August 28, 2026

5  out of  5
rating by Shawna Amick
"I done everything over the phone. Elijah was very patient with me. Always have him check different ways with this or without that. He was very patient and helpful."
We responded:
"Shawna, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Summer Viands

Summer Viands

August 26, 2026

5  out of  5
rating by Summer Viands
"I worked with Elijah to switch over my Vehicle and Renter’s Insurance and to obtain a Life Insurance policy! Elijah was extremely helpful! He was able to quote different options for me and gave me time to review them. When I had questions, he answered them completely and made sure I understood! He went over every line and walked me through every step to ensure I had everything I wanted and needed! I highly recommend speaking with Elijah at State Farm in Charles Town (W. Washington Street) to handle all your insurance needs! Thanks Elijah!"
We responded:
"Summer, thank you for the fantastic review! We’re always here to support you with your insurance needs in Charles Town. "
Profile photo of Ann Jenkins

Ann Jenkins

August 26, 2026

5  out of  5
rating by Ann Jenkins
"Elijah Viands was awesome to work with! He was very professional, honest and made sure I understood everything."
We responded:
"Thank you so much for the 5-star rating, Ann! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kasey Crafts "
Profile photo of Logan Boyce

Logan Boyce

August 20, 2026

5  out of  5
rating by Logan Boyce
"Very helpful"
We responded:
"Logan, thank you for the amazing review! Our Charles Town insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Kasey Crafts, your State Farm Agent "
Profile photo of Samantha Carroll

Samantha Carroll

August 20, 2026

5  out of  5
rating by Samantha Carroll
"Elijah helped me tremendously! He saved me 170$ from switching from nationwide to state farm!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kasey Crafts’s team. "
Profile photo of Johnna Ferraro

Johnna Ferraro

August 20, 2026

5  out of  5
rating by Johnna Ferraro
"Mathew was very helpful in the whole process for home insurance! Would recommend State Farm and this office!"
We responded:
"Johnna, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charles Town insurance team! - Your State Farm Agent, Kasey Crafts "
Profile photo of Country Bumpkin

Country Bumpkin

August 19, 2026

5  out of  5
rating by Country Bumpkin
"Wonderful service, and professional attention to detail. Thank you so much Kasey."
We responded:
"Country, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Charles Town insurance team! - Your State Farm Agent, Kasey Crafts "
Profile photo of Shirley Amos

Shirley Amos

August 18, 2026

5  out of  5
rating by Shirley Amos
"Elijah was great. He was patient and very knowledgeable. He explained everything to me and kept in touch."
We responded:
"Shirley, thank you for the amazing review! Our Charles Town insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Kasey Crafts, your State Farm Agent "
Profile photo of Marie Galperin

Marie Galperin

August 13, 2026

5  out of  5
rating by Marie Galperin
"Great personal service!"
We responded:
"Thank you so much for the 5-star rating, Marie! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kasey Crafts "
Profile photo of Deana Fusco

Deana Fusco

August 4, 2026

5  out of  5
rating by Deana Fusco
"Elijah went above and beyond to fix a couple issues I had and worked with me to pull everything together."
We responded:
"Deana, thank you for the amazing review! Our Charles Town insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Kasey Crafts, your State Farm Agent "
Profile photo of David DePoi

David DePoi

July 31, 2026

5  out of  5
rating by David DePoi
"Great personality, great priceing make State Farm my first choice in insurance."
We responded:
"David, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Profile photo of Kim Lewis

Kim Lewis

July 24, 2026

5  out of  5
rating by Kim Lewis
"Elijah Viands helped me out tremendously! Excellent customer service!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kasey Crafts’s team. "
Profile photo of Tina M. WILT

Tina M. WILT

July 22, 2026

5  out of  5
rating by Tina M. WILT
"Elijah you were really great with what I came into do. Thank you for taking the time to explaining everything to me and taking extra time to see if my car insurance was any saving using your insurance with my house . I do appreciate your time today . Wish there were more people In the world like you !!!!"
We responded:
"Thank you so much for your wonderful feedback of us here at Kasey Crafts’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Kasey Crafts’s Insurance Team "
Profile photo of Gulsoom Rahmani

Gulsoom Rahmani

July 21, 2026

5  out of  5
rating by Gulsoom Rahmani
"They made switching my auto insurance quick and easy, and I’m very happy with the coverage and service I received."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Profile photo of Erica Jones

Erica Jones

July 16, 2026

5  out of  5
rating by Erica Jones
"Best ever !!!!"
We responded:
"Erica, thank you for your 5 star review! I am glad to hear you had a positive experience. If you ever need anything else don't hesitate to reach out 304-885-0284- Kasey Crafts, Agent "
Profile photo of Bettina Sperry

Bettina Sperry

July 16, 2026

5  out of  5
rating by Bettina Sperry
"Focused, checked details, and was quick to complete the insurance policy."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "