State Farm® Insurance Agent Kasey Crafts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Friedl
February 24, 2026
5
out of
5
rating by Mike Friedl
"Kasey and Tom are very responsive, easy to deal with and provide great service. Give them a try!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
cole spence
January 19, 2026
5
out of
5
rating by cole spence
"Tom was very professional and really went the extra mile to make sure I knew exactly what I was purchasing and what the coverages were. I highly recommend him for any insurance needs!"
We responded:
"Thank you for the fantastic review, cole! We are always here to help with your insurance needs here in Charles Town . "
Angela Lacoy
January 13, 2026
5
out of
5
rating by Angela Lacoy
"Taylor is so sweet and amazing! Thank you so much!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Charles Town to know that you had such a wonderful experience with us here on State Farm Agent Kasey Crafts’s Team. Thank you so much for the 5-stars, Angela! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Kasey Crafts’s Team anytime. "
Chris Parkerr
January 7, 2026
5
out of
5
rating by Chris Parkerr
"Excellent working with Tom. He accomplished everything in a truly professional and timely manner!"
We responded:
"Chris, thank you for your 5 star review! I am happy to hear working with Tom made your experience great. We always strive to provide exceptional service and look forward to serving your insurance needs. -Kasey Crafts, Agent "
Erica Jones
January 7, 2026
5
out of
5
rating by Erica Jones
"Best ever !!!!"
We responded:
"Erica, thank you for your 5 star review! I am glad to hear you had a positive experience. If you ever need anything else don't hesitate to reach out 304-885-0284- Kasey Crafts, Agent "
Betty Webb
January 6, 2026
5
out of
5
rating by Betty Webb
"Tom is I awesome he has done his job to the fullest and helped me at the max he is very appreciated thank you very much"
We responded:
"Betty, thank you for your 5 star review! Tom does a great job. We are grateful for the opportunity to earn your business and look forward to serving your insurance needs. - Kasey Crafts, Agent"
Jorge O.
January 5, 2026
5
out of
5
rating by Jorge O.
"He was very helpful with all the information and good customer service"
We responded:
"Jorge, thank you for your 5 star review! We appreciate the opportunity to assist with your insurance needs and look forward to having you as a customer. - Kasey Crafts, Agent "
Ruth Coleman
December 19, 2025
5
out of
5
rating by Ruth Coleman
"Tom was professional, prepared to answer my questions and to do a little research when necessary. He was knowledgeable, polite, and accommodating. He took care of the payment for my car insurance. He also helped me add a renters insurance policy that fits my needs and calms my concerns. So now I don't worry about the "what ifs" because I am covered."
We responded:
"Ruth, thank you for your 5 star review! Tom does a great job for our customers. We appreciate your business and are grateful for the opportunity to assist with your insurance needs. - Kasey Crafts, Agent "
Ra'Asia Uddin
December 17, 2025
5
out of
5
rating by Ra'Asia Uddin
"He worked very efficiently and made sure to keep in touch with me frequently. Thank you so much Tom 😊"
We responded:
"Ra'Asia, thank you for your 5 star review! Tom does a great job. We appreciate the opportunity to assist with your insurance needs. Thank you for choosing State Farm. - Kasey Crafts, Agent "
Collin Hymiller
November 18, 2025
5
out of
5
rating by Collin Hymiller
"As a first time home buyer, I made a call to get a quote on home insurance. Tom helped me get the best deal and gave me all of the information I needed quickly and kindly. Thank you!"
We responded:
"Collin, thank you for your 5 star review! Tom does an excellent job. We are grateful for the opportunity to serve your insurance needs and are happy to hear you are pleased with the price and service.- Kasey Crafts, Agent "
Lee Rubino
October 27, 2025
5
out of
5
rating by Lee Rubino
"Excellent agent named Kasey . Would recommend everyone that’s looking for good insurance and a good agent ."
We responded:
"Lee, thank you for your 5 star review! We appreciate your feedback and look forward to you as a customer! -Kasey Crafts, Agent "
Jerome Nice
October 22, 2025
5
out of
5
rating by Jerome Nice
"Kasey Crafts did an awsome job with my qoute. Very friendly easy to switch would recommend to friends and family."
We responded:
"Jerome, thank you for your 5 star review! We are glad you had a positive experience and look forward to having you as a customer! -Kasey Crafts, Agent "
Steve Houdek
October 18, 2025
5
out of
5
rating by Steve Houdek
"After having been with the same insurers for over a decade, we decide to shop. They were friendly, attentive, and saved us a ton of money!"
We responded:
"Steve, thank you for your 5 star review! We are grateful for the opportunity to serve your insurance needs and we are happy to hear you are pleased with the savings! -Kasey Crafts, Agent "
Todds Anderson
October 16, 2025
5
out of
5
rating by Todds Anderson
"A pleasant surprise. Kasey is a refreshing change to the stereotypical insurance representative. Extremely knowledgeable and diligent. Cut my motorcycle insurance in half and lower my homeowners premiums. Call this guy! You won’t regret it! Believe me."
We responded:
"Todd, thank you for your 5 star review! We are glad you are happy with the prices and the service. We are looking forward to serving your insurance needs! -Kasey Crafts, Agent "
cindy allman
September 4, 2025
5
out of
5
rating by cindy allman
"Kasey was very kind and helpful."
We responded:
"Cindy, thank you for your 5 star review! We are glad you had a positive experience. Please let us know if you need anything else. 304-885-0284 - Kasey Crafts, Agent "
Mona Grow
September 4, 2025
5
out of
5
rating by Mona Grow
"Kasey was patient with us very nice and helpful"
We responded:
"Mona, thank you for your 5 star review! We appreciate the opportunity to assist with your insurance needs. -Kasey Crafts, Agent "
Kim S
August 28, 2025
5
out of
5
rating by Kim S
"Kasey was very easy to engage with and listen to the options State Farm had for my car and home insurance needs. In fact, I was hesitant to even do business with this agency because of the terrible impression State Farm left upon me over 35 years ago at the age of 16. State Farm dropped my family’s insurance due to a car accident claim of one of my siblings under my family’s car policy. Kasey’s customer service, knowledge, patience, assurance and the amount of $$$ I’m saving by switching plus added life insurance, definitely played a major role in deciding to give State Farm my business. Also love the fact that Stare Farm has been an early and large investor in the expansion of woman’s basketball leagues. I’m extremely excited about this new business partnership with Kasey and State Farm."
We responded:
"Kim, thank you for you kind review. We do our best to ensure a positive experience and are happy you have chosen State Farm. We look forward to having you as a customer! Please reach out with any questions and we will be available to help. 304-885-0284 - Kasey Crafts, Agent "
Jasper Dingess
July 24, 2025
5
out of
5
rating by Jasper Dingess
"Excellent service"
We responded:
"Jasper, thank you for your 5 star review! Please let me know if you need anything else. - Kasey Crafts, Agent "
Derek L
June 30, 2025
5
out of
5
rating by Derek L
"Great deal got my insurance down a great deal for me thanks"
We responded:
"Derek, thank you for your 5 star review! We appreciate the opportunity to assist with your insurance needs. I am glad to hear you are happy with the price and service. - Kasey Crafts, Agent "
Alicia Hurrey
June 7, 2025
5
out of
5
rating by Alicia Hurrey
"Amazing service! Friendly and quick response. They saved my family a ton of money! I would highly recommend them to anyone! Raymond was amazing to work with."
We responded:
"Alicia, thank you for your feedback! Raymond does a great job. Please let us know if you need anything else. - Kasey Crafts, Agent "
Doane Poole
April 15, 2025
5
out of
5
rating by Doane Poole
"Kasey was very professional and very friendly, and saved me quite a bit on an auto/home/umbrella policy bundle. I am a very satisfied customer."
We responded:
"Kevin, thank you for your 5 star review! We are excited to have you as a customer and look forward to serving you for years to come. -Kasey Crafts, Agent "
Gary Gruenwald
January 6, 2025
5
out of
5
rating by Gary Gruenwald
"Kasey is very professional and knowledgeable. He was very helpful to us. Great service!!"
We responded:
"Gary, thank you for your kind review! I am grateful for the opportunity to assist with your insurance needs. Please give me a call if you ever need anything else! 304-885-0284 -Kasey Crafts, Agent "
Crystal Moran
November 22, 2024
5
out of
5
rating by Crystal Moran
"Kasey was extremely pleasant to work with. He was quick to make comparisons and saved me over 600 dollars a year just in homeowners insurance and coverage was the same as my other company. I have already recommended him and will continue to do so! Thank you so much for all of your help!"
We responded:
"Crystal, thank you for your 5 star review! I am happy you had a good experience and that you are pleased with the savings. If you ever need anything else please give me a call. - Kasey Crafts, Agent "
Nathan Bays
October 29, 2024
5
out of
5
rating by Nathan Bays
"Every other place was outrageous, Kasey With Kasey crafts state farm saved me TONS, also gave me some great discounts and made it to where I now don’t have to worry about me my wife or future son and if (I hope it never happens) something was to ever happen to me or my wife our son will be covered and added in the 24/7 roadside assistance all for only $126 a month, you can’t beat that"
We responded:
"Nathan, thank you for your 5 star review! I'm glad to hear you are satisfied with your coverage. I'm grateful I had the opportunity to assist with your insurance needs. If you ever have any questions or need anything else please give me a call. - Kasey Crafts, Agent "
Dolline Roth Taylor
October 28, 2024
5
out of
5
rating by Dolline Roth Taylor
"Was very helpful"
We responded:
"Dolline, thank you for your 5 star review! It was great talking with you this morning. I appreciate the opportunity to assist you with your insurance needs. Please give me a call if you ever need anything else.- Kasey Crafts, Agent "